Q: What is the warranty period?
A: All products come with a 3-year limited warranty from the date of purchase.
The warranty only covers zipper failure or zipper pull breakage.
Q: What does the warranty cover?
A: The warranty applies only to manufacturing defects, such as:
1.Zipper failure or zipper pull breakage
1.Zipper failure or zipper pull breakage
2.Fabric tearing due to manufacturing defects
Q: What is not covered by the warranty?
A: The following are excluded from the warranty:
1.Damage caused by misuse or accidents (cuts, burns, improper handling)
2.Normal wear and tear (fabric abrasion, leather discoloration)
3.Stains, dirt, or discoloration from use
4.Repairs or modifications by unauthorized parties
Q: Can I request repair after the warranty period?
A: Yes, we offer paid repair services.Please contact our customer service with product photos, and we will assess repair feasibility and provide a quotation.
Q: How do I request warranty or repair service?
A: Please contact our customer service and provide:
1.Proof of purchase (invoice or order record)
2.Clear photos of the damaged part
We will respond as soon as possible to assist you.
