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Warranty and After-Sales Service Policy

Q: What is the warranty period?

A: All products come with a 3-year limited warranty from the date of purchase.

The warranty only covers zipper failure or zipper pull breakage.

Q: What does the warranty cover?

A: The warranty applies only to manufacturing defects, such as:
1.Zipper failure or zipper pull breakage

2.Fabric tearing due to manufacturing defects

Q: What is not covered by the warranty?

A: The following are excluded from the warranty:

1.Damage caused by misuse or accidents (cuts, burns, improper handling)

2.Normal wear and tear (fabric abrasion, leather discoloration)

3.Stains, dirt, or discoloration from use

4.Repairs or modifications by unauthorized parties

Q: Can I request repair after the warranty period?

A: Yes, we offer paid repair services.Please contact our customer service with product photos, and we will assess repair feasibility and provide a quotation.

Q: How do I request warranty or repair service?

A: Please contact our customer service and provide:

1.Proof of purchase (invoice or order record)

2.Clear photos of the damaged part

We will respond as soon as possible to assist you.